Refund policy


All products can be returned within 14 days of receiving the shipment.

If you want to return your order, contact us at and tell us about your problem so we can give you a solution :)

If you have received your order damaged or in poor condition, you can request both a refund or replacement of the product (in this case Rulls will bear the new shipping costs).

If, on the other hand, the cause of the return is because you are not satisfied with your order, the customer will bear the cost of returning the products. The products must reach us in perfect condition, with original packaging and unopened.

Rulls will refund the amount of items purchased, but not the initial shipping costs.

The address where you must make your return is:


Carrer Carnissers 17 bajo

46001 Valencia

You must bear in mind that in case of refund of the amount, the return period may take up to 14 days depending on your bank.