Refund policy


All products can be returned within 14 days from receipt of shipment.

If you want to return your order, contact us at and tell us your problem so we can give you a solution :)

If you have received your order damaged or in poor condition, you can request either a refund or the replacement of the product (in this case Rulls will bear the new shipping costs).

If, on the other hand, the cause of the return is due to not being satisfied with your order, the customer will bear the costs of returning the products. The products must arrive in perfect condition, with original packaging and unopened.

Rulls will refund the amount of the items purchased, but not the initial shipping costs.

The address where you should make your return is:


Carrer Carnissers 9 base left

46001 Valencia

You must bear in mind that in case of refund of the amount, the return period may take up to a period of 14 days depending on your bank.