Shipping & Returns



As soon as we receive your order, we put the machinery to type so that it reaches you as soon as possible.

You should know that:

We ship to Spain (Peninsula, Balearic and Canary Islands).

· shipments to Peninsula and Balearic Islands They are made through Correos Express or Nacex and will arrive at their destination within 24-48 working hours from the time of shipment.

· shipments to Canary Islands, Ceuta and Melilla are made through the Post Office and will arrive at their destination within a period of 48-72working hours from the time of shipment.

For shipping to the Canary Islands, Ceuta or Melilla we need to know your DNI number for the documentation that accompanies your shipment. It will be requested during the purchase process.

* Shipments to the Canary Islands, Ceuta or Melilla may be subject to customs charges and fees. These costs are beyond Rulls and must be borne by the recipient.

We ship to Europe (France, Belgium, Luxembourg, Germany, Austria, Netherlands, Portugal).

· Shipments to Europe are made through Mondial Relay through collection at the delivery point (provided the customer requests it and it is available in that country) or at home.

· Delivery times will depend on the country of destination.



- Rates effective since June 1, 2022

·If you want to change the delivery address of your order because you made a mistake or whatever, you must notify us before 1:00 p.m. so that we can make the change correctly and ensure that you receive it at the final address you indicate.


All products can be returned within 14 days of receiving the shipment.

If you want to return your order, contact us at and tell us about your problem so we can give you a solution :)

If you have received your order damaged or in poor condition, you can request both a refund or replacement of the product (in this case Rulls will bear the new shipping costs).

If, on the other hand, the cause of the return is because you are not satisfied with your order, the customer will bear the cost of returning the products. The products must reach us in perfect condition, with original packaging and unopened.

Rulls will refund the amount of the purchased items, but not the initial shipping costs.

The address where you must make your return is:


Carrer Carnissers 17 bajo

46001 Valencia

You must bear in mind that in case of refund of the amount, the return period may take up to 14 days depending on your bank.