Shipping & Returns

 

SHIPMENTS

As soon as we receive your order we put the machinery to type so that it reaches you as soon as possible.

You should know that:

· We ship to Spain (Peninsula, Balearic Islands and Canary Islands).

· Shipments are made through Correos Express or Nacex and will arrive at their destination within 48-72h from the moment of shipment.

· In case you want to modify the shipping address of your order because you have made a mistake or whatever, you must notify us before 1:00 p.m. so that we can make the modification correctly and make sure that you receive it at the final address that you indicate.

 

 

For shipping to the Canary Islands, Ceuta or Melilla we need to know your ID number for the documentation that accompanies your shipment. It will be requested during the purchase process.

 * Shipments to the Canary Islands, Ceuta or Melilla may be subject to customs fees and expenses. These costs are external to Rulls and must be borne by the recipient.

RETURNS

All products can be returned within 14 days from receipt of shipment.

If you want to return your order, contact us at hola@rulls.es and tell us your problem so we can give you a solution :)

If you have received your order damaged or in poor condition, you can request either a refund or the replacement of the product (in this case Rulls will bear the new shipping costs).

If, on the other hand, the cause of the return is due to not being satisfied with your order, the customer will bear the costs of returning the products. The products must arrive in perfect condition, with original packaging and unopened.

Rulls will refund the amount of the items purchased, but not the initial shipping costs.

The address where you should make your return is:

Rulls

Carrer Carnissers 17 ground floor

46001 Valencia

You must bear in mind that in case of refund of the amount, the return period may take up to a period of 14 days depending on your bank.